For Customers
Our Policies
It’s essential to establish trust with you as a customer & researcher.
Customer privacy instructions
- At our company, customer privacy is a top priority.
- We utilize your information solely for the purpose of processing your order and delivering exceptional customer service.
- Under no circumstances do we share this information with third parties.
- To safeguard your personal information from unauthorized access, we employ 256 Bit SSL encryption technology, which prevents interception by any third parties.
Refunds & Returns Instructions
Our commitment to product quality and purity is backed by a 30-day satisfaction guarantee.
Should you find the purchase unsatisfactory, reach out for a refund process. Products qualifying for reimbursement: Unopened and unused products. For vials, up to two that are opened/used are acceptable. Do note that our guarantee is valid for a span of 30 days post your order’s delivery. Beyond this period, we can’t assure a complete refund or swap, but each request will be evaluated individually.
Shipping and Delivery Instructions
- We ship domestically via USPS Priority Mail.
- Orders are typically shipped very quickly, either on the same day or the next business day.
- Once your order has been shipped, you will receive an email containing a tracking number.
- We offer a flat rate for shipping unless you qualify for free shipping by meeting the minimum purchase amount.
Payment Instructions
- Venmo: @AstroLLC See notes at the bottom
- Note : We have Purchase Payment Protection with our Venmo Business Account!
- UNITED STATES SHIPPING:: 2-3 Day Shipping time & $15 US Currency will be charged to order.
- For Zelle & Venmo please put your order # in the notes, Do not put anything else that would indicate misuse by a licensed researcher or professional or we will be unable to process payment/order.