Policies & Customer Instructions
Find the policy information you need quickly, including research-use requirements, privacy, refunds, returns, shipping, delivery, payment instructions, and terms for Astro Peptides USA.
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Research Use Only
Review Astro Peptides USA’s research-use-only policy, including intended laboratory use, handling expectations, and product-use restrictions.
- Products are intended for laboratory and in-vitro research use only.
- Products are not for human consumption.
- Products are not intended for medical, diagnostic, therapeutic, food, cosmetic, or household use.
- Products should be handled only by qualified, properly trained individuals.
Customer Privacy Instruction
Review Astro Peptides USA’s customer privacy information, including how details are handled for order processing, account support, and customer service.
- Customer privacy is a top priority.
- Information is used for order processing and customer service.
- Customer information is not shared with third parties.
- 256-bit SSL encryption helps protect personal information.
Refund & Return Instructions
Review the satisfaction guarantee, qualifying products, and how refund or return requests are evaluated.
- 30-day satisfaction guarantee.
- Unopened and unused products may qualify.
- For vials, up to two opened or used vials may be acceptable.
- Requests beyond 30 days are reviewed individually.
Shipping & Delivery Instructions
Review domestic shipping details, expected processing time, tracking emails, and shipping rate information.
- Domestic shipping via USPS Priority Mail.
- Orders typically ship the same day or next business day.
- Tracking number is sent by email after shipment.
- Flat-rate shipping unless the free shipping minimum is met.
Payment Instructions
Review payment instructions for Venmo and Zelle so your order can be matched and processed without delay.
- Venmo: @AstroLLC.
- Venmo Business Account includes purchase payment protection.
- U.S. shipping is 2–3 days with a $15 USD shipping charge.
- For Zelle and Venmo, include only your order number in the notes.
Terms & Conditions
Review the terms governing use of the website, ordering requirements, buyer responsibility, and product handling expectations.
- Agreement is required before purchase.
- Research-use-only terms apply.
- 21+ ordering requirement.
- Buyer responsibility and compliance expectations.
Still need help with a policy?
Contact support if you need clarification about research-use expectations, customer privacy, refunds, returns, shipping, delivery, payment notes, or account-related policy questions.